How ITSM Can Help Your Organization Get Customer-centric

ITSM and Customer-centricity are intertwined concepts. IT Service Management refers to the processes involved in customer service delivery. At the same time, customer experience surrounds every customer who communicates with the businesses. A well-administered IT infrastructure can increase customer contentment, while an improper one can cause blunders, customer dissatisfaction, and business loss. Hence, ITSM is a powerful tool for taking customer experience to the next level.