Optimize CX configuration management to maximize productivity
Looking to automate CX configuration management? Over-reliance on manual configuration methods generates a cacophony of problems.
It prolongs system downtime, hinders operational efficiency, takes up valuable time, and undermines innovation, which hurts the quality of service and CX ROI.
Fortunately, there is a way to resolve these issues.
With an automated solution, you can turn configuration management into a productive function where you can resolve problems quickly, save time, cut costs, streamline innovation, and deliver high-quality CX service. The CX configuration management solution would give you far better insight into what is happening in your CX platform. If you are having problems tracking system changes and are not sure who is making them, then our configuration management solution can give you clarity into how your platform is working.
How will improving configuration management lead to better delivery?
The Blackchair management solution features a generic API that supports all major CX vendors. This generic interface makes it easy to integrate different vendors into the system without expending too much time and effort.
Automated rollback is a feature unique to our Blackchair configuration management platform. If you find the CX platform disrupted, you can use our platform to look into what changes were made to the system and who made the changes. You can then reverse the system to a state before these changes were made and restore system stability.
Want to optimize CX configuration management Our automated management solution can reduce your operating costs, streamline CX delivery, and improve ROI
