• $200
Salesforce Computer Telephony Integration Seamlessly integrates phone systems
Salesforce Computer Telephony Integration (CTI) seamlessly integrates phone systems with Salesforce, empowering agents to manage calls directly within the platform. This unified view provides a 360-degree customer perspective, enhancing agent efficiency and customer experience. CTI features include screen pops (displaying relevant customer information upon incoming calls), click-to-call functionality, automatic call logging, and call recording. By streamlining call handling and centralizing data, Salesforce CTI improves agent productivity, reduces manual tasks, and enables personalized customer interactions, ultimately leading to better customer satisfaction and business outcomes.
