Top 9 Incident Management Best Practices
The concept of ITSM has been revolutionized over time. Today, we can access all the necessary information and manage IT services anywhere.
Earlier, ITSM involved more manual processes to manage and resolve IT incidents and other issues.
But today, with the rise of technology and smartphones, people can interact with one another, resolve queries faster, and ensure smooth operations.
Incident Management is a fundamental part of ITSM and is key to maintaining regular and smooth operations with minimal downtime.
It is a crucial process that involves proper planning, assessment, and response to incidents or service interruptions in real-time.
