What Are The Different Stages of the Customer Journey?

In business, the customer journey is the path that a customer traditionally takes from becoming aware of a product or service to becoming a satisfied customer. 

Knowing the customer journey is important because it helps businesses understand what customers want and need. It also helps businesses identify where customers get stuck and how they can improve the customer experience. 

There are a number of tools and techniques that businesses can use to improve customer journeys, such as Search Engine Optimization (SEO), Customer Relationship Management (CRM), and Conversion Rate Optimisation (CRO).