Cultural Intelligence And Competence | Tough Convos
Cultural intelligence is an understanding, a knowingness, that increases with exposure and insights from personal experience, which requires the individual to consider, understand and adapt to the beliefs, behaviours and cultural expectations of diverse people. It describes the ability to successfully and productively operate in such environments. A culturally competent individual possesses skills to work effectively with people from different backgrounds, and has embarked on the journey of understanding the cultural rules that shape how we interact like etiquette and communication protocol. Over time, cultural competence has morphed into the abilities we describe that comes with the development of one’s cultural intelligence. In this chart for example, you can see the similarities between cultural competence and cultural intelligence.
